Foreword

For common questions, please refer to the FAQ-Frequently Asked Questions page.

These general terms and conditions (hereinafter “General Terms“) govern the offer by Cantine Europa Sca (hereinafter “CantineEuropa“) of wines marketed on www.cantineeuropa.it (hereinafter “Site“). Any user browsing the Site (“User“) is encouraged to review the following before completing a purchase order for Products on the Site (“Order“), in addition to what is generally set forth on the Site’s Terms of Use page.

Cantine Europa reserves the right to change all or part of the General Terms and Conditions at any time, if there are changes in the way the products and services offered are used. Users are therefore required to consult this page periodically so that they are always informed about the conditions applied. It is understood that use of the Site or completion of a purchase order, subsequent to such changes, implies tacit acceptance of such changes.

Ownership of the Site

The Site is owned by Cantine Europa S.c.a., headquartered on SS 115 Km 42, 400 – 91020 PETROSINO (TP), registered in the Register of Cooperative Societies under no. A118112, REA no. TP38405, P.IVA/C.F. 00060170818.

Users

The Site and the sales process is intended only for Users who have reached the age of majority. It is expressly prohibited for any person who is a minor or who lacks legal capacity to enter into binding agreements in compliance with applicable law.

No alcohol may be sold to individuals who have not reached the age of majority. By placing an Order through the Site, the Customer warrants that the ordering party and, if they do not coincide, the recipient of the Products are both 18 years of age or older.

Browsing and use of the services offered within the Site are made accessible anonymously or upon registration of an account.

Registration is free. Users registering on the Site will have to provide some personal information and follow all the steps from the procedure (hereinafter “Complete Registration“). At the time of Full Registration you will be asked to choose one Username and a Password, which the user agrees not to give even temporarily to third parties and to keep with due care, diligence, and secrecy under its own responsibility, constituting these credentials the only means to identify the User and to validate its accesses to the offers. The User is therefore informed that all acts performed through the use of said credentials, will be attributed to him and will be binding on him.

You are required to immediately inform Cantine Europa of any unauthorized or improper use of your login credentials or to report any violations by third parties. If Cantine Europa finds violations, it may at its own discretion inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User.

At any time the User may update and/or modify or request deletion of the information released during Registration. In the event of a request for deletion, however, Cantine Europa may temporarily retain, in whole or in part, such information, for the sole purpose of executing any purchases made and/or being able to conclude accounting and tax procedures.

Complete Registration is not a prerequisite for the process of completing an Order.

Conditions of the offer

The object of Cantine Europa ‘s offers is the purchase of goods at the prices indicated on the Site by the persons clearly indicated in the preceding paragraph and residing in the territory of the Republic of Italy. No goods are shipped to countries other than Italy.

Prices are in Euros and are inclusive of VAT; in addition to these in the order only shipping charges, if due, are applied, excluding other extra costs, random charges, fees and/or any other charges not expressly provided for. Amounts of discounts or promotions, if applied, are clearly indicated at all times.

Freight charges for goods can be either fixed amount or variable amount, calculated according to weight, number of items selected, and/or destination address of the goods. Shipping costs may also be included in the sale price of some items or be free of charge if the total amount of the order exceeds a certain value or as a result of a specific promotion. And ‘given the right, to those who indicate it when ordering, to pick up the goods purchased and paid for at the company store in Petrosino (TP).

However, the User is always informed of the amount of shipping costs and the amount he/she will pay before concluding the purchase process and making the payment.

Acceptance of an order – Contract of sale

The technical steps to place an Order are highlighted in the sequence of pages on the Site, through explanatory text and graphics. By clicking “Place Order” on the last page of the checkout phase, the Customer will formulate to the Seller a contractual proposal to purchase having as its object the items contained in the virtual “shopping cart.” The final Checkout step can be reached from the page either from the drop-down menu at the top right “Shopping Cart”, or directly by clicking on “Payment” in the sidebar of the virtual store.

Receipt of the Order does not constitute acceptance by the Seller of the contractual proposal to purchase. To complete the Order it is necessary that:

1. the Customer is aware of the general terms and conditions of sale, which shall be deemed read, understood and accepted at the time the Order is sent to the Seller;

2. the Customer completes, in electronic format by entering all required data, the Order Form (the “Order Form“) containing a summary of the essential characteristics of each selected Product; the price of each selected Product and the total purchase amount; the means of payment that the Customer has chosen; the method of delivery of the Products; the shipping, delivery and return costs; the conditions for the exercise of the right of withdrawal by the Customer and for the application of the legal guarantee of conformity; and the manner and timeframe for the return of the Products purchased;

3. payment is made, in favor of the Seller, of the price of the Products purchased by the Customer, including shipping and delivery charges (where applicable);

4. automated electronic forwarding of the Order Form to the Seller takes place;

5. the Seller sends email to the Customer confirming receipt of order at the “Processing” stage.

In the absence of the confirmation email indicating the “Processing” status of the order, the purchase cannot be considered validly concluded.

The Seller agrees to update the Customer about the progress of the Order if it is deemed accepted.

The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro, Postepay, American Express, bank transfer and Paypal circuits.

Electronic transactions take place in total security as they are outsourced to Stripe.com or paypal.com’s payment gateway services, which use robust, state-of-the-art security protocols and incur no additional costs to the Customer. The Site and/or Cantine Europa’s management systems do not retain nor manage any information about it other than the outcome of the transaction and the general buyer data previously provided to the gateway for acknowledgement.

Unless otherwise specified in the terms of the offer, the amounts due will be charged upon confirmation of payment. In the case of bank transfer, when confirming the order, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must be made within the terms that may be specified, but no later than 2 days after order confirmation, a deadline beyond which it may not be possible to guarantee the fulfillment of the goods: in this case Europa Wineries will re-credit the sender, at no additional cost and by bank transfer, any payment received after the deadline.

If the User realizes that he or she has provided incorrect and/or incomplete information about his or her personal details or the shipping address of the goods, he or she must notify us promptly and within the order fulfillment deadlines by sending an email to ordini@cantineeuropa.it or to the call center listed at the bottom of all pages of the Site. In all cases, the User is solely responsible for any incorrect and/or incomplete generalities or delivery address, resulting in the possibility of loss of the amount paid if the goods are delivered to strangers.

Security in transactions

Cantine Europa is very attentive to the security of its Users, so it does not process or store payment security data (e.g.: credit card numbers), which are processed and/or stored by the relevant payment service providers .

Electronic payment transactions, in fact, take place in total security as they are delegated to the payment gateway services of Stripe.com or Paypal.com, which make use of robust and recent security protocols and incur no additional costs for the Customer. The Site and/or Cantine Europa’s management systems do not retain nor manage any financial information about it other than the outcome of the transaction and the general buyer data previously provided by the gateway for acknowledgement. The Payment Gateway protects the details of the credit or debit card used by encrypting sensitive information to ensure that it is transmitted securely.

For this reason, Cantine Europa has no power over the possible rejection of the credit card used for payment. Cantine Europa shall therefore not be held liable in any way for any direct or indirect consequences arising from your use of your credit card to make payment for products and/or services purchased.

On the off chance that there is an error, negligence or tort relating to the handling of the transaction related to an Order by the Payment Gateway and the payment intermediary systems, the Seller shall not be held liable for such error, negligence or tort.

The Seller reserves the right to cancel a transaction and cancel the related Order if fraudulent use of the Payment Method adopted for the Order is reported. In addition, Seller shall not be liable in the event of any wrongful use of a Payment Method by a third party that is not attributable to its error or negligence.

Shipping and delivery

The Seller accepts Orders with delivery exclusively within the territory of Italy, including the islands.

The Seller ships and delivers Orders using express courier service.

Generally, Orders are processed when the Seller receives confirmation of payment, in which case it informs the Customer that the order is in the “Processing” status.

In addition, it will notify the courier when the goods have been shipped or picked up by the courier for shipping preparations; if available, the Seller will provide the data for Shipment Tracking provided by the courier. This information, if available, will also be visible within the User Account.

The Seller undertakes to deliver Orders to Customers accurately and promptly and, in any case, within 30 days from the date of sending the Order Confirmation to the Customer.

The Seller shall not be held responsible for delays in delivery that are not attributable to its fault or negligence. Therefore, Seller shall be exempt from liability for delays due to force majeure, strikes, natural disasters, and any other facts related to the provision of courier services or any other circumstances beyond its control.

When shipping bottles, Cantine Europa uses patented, courier-approved packaging designed to ensure the integrity of the product. Depending on the case, Cantine Europa outsources the shipment preparation operations to the same courier, so that the integrity of the products upon delivery and compliance with standards are guaranteed as much as possible.

Cantine Europa reserves the right to apply conditions about minimum purchase quantities or multiples of products that can be purchased for certain products and to clearly highlight them on the product page, just to satisfy what is described above.

Upon delivery, the Customer shall verify the accuracy of the number of packages and the integrity of the outer packaging. In the event that the Customer encounters anomalies in the delivery, for example with reference to the number of packages or if there is damage to the outer packaging, the Customer must sign the courier’s delivery document with reservation and contact Customer Service. In the event that it fails to do so, the Customer may not subsequently object to the delivery.

In case of loss or destruction during transportation of the package containing the Product(s) purchased by the Customer, the Seller will either resend the Product, subject to availability of the same, or refund the Order.

Right of Withdrawal and Refunds

Cantine Europa operates diligently and in absolute good faith. If any products are found to be nonconforming, the User will contact Cantine Europa by sending an email to ordini@cantineeuropa.net. Cantine Europa will proceed to the verification of the goods and the subsequent replacement of the goods or their refund by re-crediting the title originally used for payment or by issuing a Voucher/Coupon in the amount equal to the amount of the product purchased.

Within 14 days from the date of delivery of the Order, the Customer has the right to exercise withdrawal from the Contract, without penalty and without having to provide any reason, by returning the Product (“Withdrawal“), pursuant to the Consumer Code.

The right of withdrawal may be exercised by the Customer, pursuant to Art. 54 paragraph 1 Consumer Code, by sending written notice by letter A/R to Cantine Europa S.c.a., SS 115 Km 42, 400 – 91020 PETROSINO (TP) or by email to ordini@cantineeuropa.net. The A/R letter or email should include the product and order number. The burden of proof regarding the proper exercise of the right of withdrawal in accordance with the above procedure is on the User. For this purpose, the date of delivery of the Products resulting from the delivery tracking system made available by the carrier will be used to verify compliance with the above deadline.

The possibility of return is active only on Orders that are already delivered to the Customer according to the tracking system provided by the courier.

Upon receipt of the notification, the Seller will notify the Customer by email of the confirmation of receipt of the withdrawal request, containing the clearance for the return shipment of the Products (the “Clearance“). However, the Nullaosta could be denied if the Seller verifies that the prerequisites for Withdrawal are not met, for example, because more than 14 days have elapsed since the date of delivery of the Products to the Customer.

Within 14 days from the date of receipt of the Nullaosta, the Customer shall ship the goods to the Seller. Return shipping costs will be borne in full by the Customer. Specifically:

  1. Returned Products must be returned with every label, security seal, packaging, and accessory (e.g., case) received with the Order;
  2. The Products, labels, security seals, packaging and accessories shall not show any signs of use, or scratches, or have been altered in any way and shall be returned in the same condition in which they were shipped by Seller and in their original inner packaging.

Once the requirements for the exercise of the Withdrawal have been verified, the Seller will refund the Purchase Price and any Shipping Charges incurred by the Customer at the time of purchase (“Refund“). The Seller agrees to carry out the above Refund procedure within 14 days starting from the date of receipt of the returned Products. Reimbursement will be made through the same method of payment used by the Customer for the Order, unless expressly agreed otherwise with the Customer and provided that the Customer will not incur any costs as a result of the reimbursement.

In the event that the Customer has returned the Products in the absence of the prerequisites for Withdrawal, the Seller may not recognize any right of Withdrawal. In such a circumstance, the Seller will return the Product to the Customer, upon verification of its availability to do so, reserving the right to charge the subsequent New Delivery Charges to the same.

Pursuant to Art. 59 of the Consumer Code, goods that are custom-made or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

The Seller, subsequently, may reserve the right to decide whether or not to accept an Order from the same Customer.

Responsibility of Cantine Europa

Europa Wineries shall not be liable for damages that may result from the use of the Site such as computer viruses, omissions, service interruptions and software failures, including to the User’s computer equipment, that prevent or delay the provision of services if these are due to external causes, force majeure and/or third parties beyond the control of the owner. Cantine Europa will only be responsible for any flaws or discrepancies found in the Sale. In any case, Cantine Europa shall in no event be held liable for delays or defects or discrepancies dependent on events beyond its reasonable control such as, but not limited to: events of force majeure; events dependent on the acts of third parties such as interruption or malfunction of telecommunications operator services and/or power lines, or acts or omissions by carriers or shippers.

Applicable law and disputes

These general conditions of sale and the contracts of sale regulated by them are governed by Italian law.

If any provision of this Contract is held to be unlawful, void, or ineffective for any reason, such provision shall be deemed severable from the other provisions of this Contract and shall in no way affect the validity and effectiveness of the remaining provisions of this Contract.

All disputes relating to these terms and conditions and the contracts governed by them shall be known by the competent court of the Customer’s place of domicile or residence under applicable law. This is without prejudice to the possibility of promoting out-of-court dispute resolution, as provided for in Articles 66 and 141 of the Consumer Code.

Communications or complaints

For any communication, information or complaint regarding an Order and these general terms and conditions, the Customer may contact Customer Service by email at: ordini@cantineeuropa.net.

Last updated 10/15/2021.